At RBST GEAR CO we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not completely happy with your order, we offer a straightforward return process.

Eligibility for Returns

• Time Frame: Returns must be initiated within 30 days of receiving your order.
• Condition: Items must be in their original condition, unused, and with all original packaging and tags intact.
• Non-Returnable Items: Custom or personalized products, sale items, and digital downloads are not eligible for return unless they are defective.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at Mickey@robust-us.com with your order number and the reason for your return.
2. Receive a Return Authorization: We will provide you with a return authorization number and detailed instructions on how to send your item back to us.

Refund Process

• Processing Time: Once we receive and inspect your returned item, we will process your refund within 7-10 business days.
• Refund Method: Refunds will be issued to the original payment method used during the purchase.
• Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

Exchanges

If you need to exchange an item for a different size or color, please follow the return process outlined above. Once your return is received, we will process the exchange and ship the new item to you at a low shipping cost .

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at Mickey@robust-us.com . We will arrange for a replacement or issue a full refund.

Thank you

RBST GEAR CO